Our Promise of Quality
At IOActive, quality isn’t just a goal – it’s the core promise we deliver to every customer. Our global reputation as a research-driven cybersecurity firm is built on the belief that unparalleled technical rigor must be paired with continuous partnership and an unwavering focus on customer outcomes.
Our Commitment to Quality
We are committed to delivering excellence through a transparent, high-integrity process from inception to completion:
- Top Management Accountability: Our senior leadership is accountable for setting clear quality objectives and ensuring every employee understands their role in upholding this policy, reinforcing that continuous improvement is a shared value.
- Accurate Scoping: Our commitment to quality begins with defining an accurate and appropriate scope of works, ensuring that our services are perfectly aligned with your specific security needs and measurable acceptance criteria.
- Rigor and Expertise: We work hard to secure and hire the best possible talent in our industry. We ensure the highest level of technical accuracy and excellence through a culture of internal accountability, which includes mandatory and vigorous peer review on all critical deliverables before they reach the customer. We also ensure we capture learnings through post-project reviews and customer surveys.
- Active Partnership: Our Project Managers are dedicated partners who ensure success by delivering timely information and proactively identifying and resolving issues that may impede the project.
- Continuous Feedback Loop: We maintain a formal process to monitor satisfaction, proactively seeking and integrating customer feedback to ensure our work always meets your evolving objectives.
Ultimately, our success is measured by the trust you place in us. This commitment is personal for every member of the IOActive team, and we stand by the quality of our expertise and our partnership.
Statement Approval
This Statement was approved by the CEO of IOActive, Inc. on behalf of itself and its subsidiaries on September 29, 2025.
Signed:
Name: Jennifer Steffens
Title: CEO